Privacy Policy

1. Introduction

Admin Pandam is an internal administrative application operated by Saarigai Kodaikanal Chocolate Private Limited. The application is designed exclusively for authorized administrators and personnel to manage business operations related to the Pandam online shopping platform.

This Privacy Policy explains how information is collected, accessed, used, stored, and protected when using Admin Pandam.

2. Intended Use and Access

Admin Pandam is not intended for public use. Access is restricted to authorized personnel responsible for administrative and operational activities.

• Managing customer orders and order statuses.
• Creating, updating, and managing products and product categories.
• Managing promotional offers, discounts, and related business information.
• Reviewing customer and delivery information required to fulfill orders.
• Performing other authorized administrative tasks associated with the Pandam platform.

3. Information We Access

Depending on the user's role and assigned permissions, Admin Pandam may access or process the following information:

• Administrator information: Names, email addresses, account identifiers, authentication details, and access permissions.
• Customer information: Names, phone numbers, email addresses, delivery addresses, and other details provided when placing orders.
• Order information: Order IDs, purchased products, quantities, prices, payment status, delivery details, and order history.
• Product and offer information: Product descriptions, pricing, availability, categories, discounts, and promotional details.
• Technical information: Application activity, access logs, device information, and diagnostic data where collected by the application or its services.

4. How We Use Information

Information accessed through Admin Pandam is used for legitimate business and administrative purposes, including:

• Processing, tracking, and fulfilling customer orders.
• Maintaining accurate product, pricing, and promotional information.
• Coordinating order preparation, delivery, and customer support.
• Monitoring administrative activities and maintaining operational records.
• Troubleshooting technical issues and improving application security and reliability.
• Meeting applicable legal, accounting, tax, and regulatory requirements.

5. Sharing and Disclosure of Information

Information accessed through Admin Pandam is used for authorized business purposes. We do not sell personal information.

Information may be shared with authorized employees, delivery partners, payment service providers, technology providers, and other service providers when necessary to operate the business and fulfill orders. Information may also be disclosed where required by applicable law or a valid legal request.

6. Data Security and Access Control

Saarigai Kodaikanal Chocolate Private Limited takes reasonable technical and organizational measures to protect information against unauthorized access, alteration, disclosure, loss, or misuse.

• Access should be limited to authorized personnel based on their responsibilities.
• Administrator credentials must be kept confidential and must not be shared.
• Suspected unauthorized access or security incidents should be reported promptly.
• Appropriate safeguards are applied to information handled by the application and its supporting services.

Although reasonable safeguards are used, no electronic system can be guaranteed to be completely secure.

7. Data Retention and Deletion

Information is retained only for as long as reasonably necessary for business operations, order management, customer support, record keeping, dispute resolution, and compliance with applicable legal requirements. Information may be deleted or anonymized when it is no longer required, subject to applicable retention obligations.

8. Responsibilities of Administrators

Authorized users must access customer and business information only when necessary for their assigned duties. They must not disclose, copy, export, or use such information for unauthorized personal or commercial purposes.

Access may be suspended or revoked if an account is no longer authorized or is found to be used in violation of company policies.

9. Third-Party Services

Admin Pandam may rely on third-party services for hosting, authentication, payments, notifications, analytics, or other operational functions. Where applicable, information processed by those providers is subject to their respective privacy policies and security practices.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in the application, business operations, security practices, or applicable legal requirements. The latest revision date will be displayed at the top of this page.

11. Contact Information

For questions regarding this Privacy Policy, administrator access, or the handling of information through Admin Pandam, please contact:

Saarigai Kodaikanal Chocolate Private Limited

Email: thergatthipandam@gmail.com